GotPro
Group Chat Notifications Feedback has indicated most users find group chat channels too disruptive when a conversation is occurring between several people resulting in lots of push notifications to entire group.
To address this, we have implemented a best practice used by other popular platforms. Now, when conversing in a group chat channel, no push notification will be sent unless the author includes @channel or @User somewhere within the message. @channel / @User triggers push notifications (think banner, vibration, or audible notification) in all group chats.
@channel & @User icons are on mobile & desktop in chat. Once you touch @ symbol box will self populate with @channel (Notify everyone) & all users in that specific group chat channel. If looking for specific users, just start typing name and list will sort automatically.
If you do not include @channel the message will post without a push notification. Users will still be alerted by number count that there is a new message in the group chat channel. If user is apart of multiple teams, they may see the notification in Other orgs heading in chat.
Use @someuser (@jared or @tracey) in a group chat channel message, only the person you listed in @someuser will get a push notification on that message. All users will see the notification once they open the app.
For most users this will affect the following system group chat channels. If you have created your own personal group chat channels it will affect those also.
Full Team Chat
Coaches/Athletes Chat
Coaches Chat
Parents Chat
This does not affect one-to-one chats