If you have duplicate users, you have the ability to merge them as an association. If you are a coach/manager or parent/player, you must ask your club admin or association to merge the profiles.
To merge, both profiles must have these requirements for GotSport to qualify as a duplicate user:
- A role with an organization
- Same First Name, Last Name-- case sensitive.
- Same Gender
- Same D.O.B
If the system does not recognize the profile as a duplicate, here are some things to check:
- The search is CASE SENSITIVE, so make sure the first and last names EXACTLY match upper and lower case - e.g. Matt and matt will not result in a match, but Matt and Matt will result in a match.
- Make sure the name does not have extra spaces before and after the name.
- One profile has a nickname over another with a legal name. E.g. Jen vs Jennifer
Before you merge accounts, please read:
Make sure to choose the primary account carefully, Verification and Requirements do not carry over from the secondary account. If you have any of these, you will want to strongly consider having that be the primary account for the merge.
Step 1:
- From the Dashboard, select Tools and Merge users
Step 2:
- Click the "Search" button to see all of the potential merge matches
Step 3:
- Click on the name of the user to be merged
Step 4:
- Select which profile will be kept as the primary, or the profile to be "Merged Into" and click Merge.
- or you have the option to Flag the player for further review
