How to Add a Parent/Guardian to a Player Profile

Overview

There may be instances where a parent cannot view their child as a family member from within their account. This can easily be resolved in an admins account.

As of right now, only club admin's can directly add parent/guardian to a player profile. Alternatively, the account holder (parent) can add another guardian on their next registration via the Add Family Member option.

Instructions

Step 1

From the Dashboard go to Club Management followed by Players.

Step 2

Once here click on the Player's name you would like to add a parent to. 

Step 3

On this page select the "Family" Tab.

Step 4

Click the "Add Parent/Guardian" button in the top right corner.

NOTE: You will first search the system to see if a Parent Account/Guardian Account already exists. This can be done by typing in the Email, First Name, and the Last Name followed by hitting "Search".

Step 5

If an account exists in the system, you will select, Add Parent/Guardian. 

Step 6

If an account does not appear when you click Search you will create a new account by filling in the required fields. Once completed click "Save" at the bottom.

NOTE: Every account must use a unique Email/UserID (Email). If you get an error stating the Email/UserID is already in use it means an account already exist using that email address - You may be able to resolve this issue by using our Email/UserID troubleshooting guide - otherwise you will need to use a different email, though this may create a duplicate account for the user.

If you have any issues please open a support ticket.

Step 7

Once you hit Save you will be brought to this page letting you know you have successfully created the user's profile and their account.