Overview:
This article will demonstrate how to provide a full refund or a partial refund. There are two ways you can do it. Below will show both methods.
Instructions:
Step 1:
- From your organization Dashboard, click the "Billing" tab, then select "Payments" from the drop-down list.
Step 2:
- You can use the search filters at the top to find the payment you wish to refund.
- Once you find the transaction, click "Refund" to the right of the transaction to issue a refund.
Step 3:
- A new window will display in the screen. The amount box is editable so you can change the figure if needed, providing you the ability to process a partial or total refund.
Alternative Way to Provide a Refund
Step 1:
- From your organization Dashboard, click the "Billing" tab, then select "Payments" from the drop-down list. After that, click the ID number next to the transaction you want to refund.
Step 2:
- Click the Refund button
Step 3:
- Enter the amount you want to apply to the refund then click Refund to apply this refund.