Email/UserID is already taken? Here are some steps you can take as an admin fix.
In some cases, admins are trying to add coaches who also happen to be parent of player within the same club. It may be possible that Email/UserID belongs to the player. If that is the case, follow the steps below to address.
Click the players name in your player list, move the email address from the "Email/UserId" box over to the "Contact Email box". Then click "Save"
An admin might get the "Email/UserID is already taken" error because the coach you are searching might have an extra space or character within the name on the coach's individual account. When doing a coach search, it is important to be sure to search my the Email/UserId, First Name, and Last Name EXACTLY. If that is the case, have the coach log into his/her account and make sure that there are no spaces or unnecessary characters with "first/last name" box or "Email/UserID" box.