Overview:
ONLY a Club Administrator can Merge accounts. If you are a Manager/Coach, or a parent/player, please reach out your club administrator to merge profiles.
As a Club Administrator, if you encounter duplicate user profiles, you have the capability to merge them into one. For GotSport to qualify a duplicate user, they must have the following identical pieces of information in their profile:
- Both accounts need to be within the same Organization
- Same First Name, Last Name-- case sensitive.
- Same Gender
- Same Date of Birth
If the system does not recognize the profile as a duplicate, here are some things to check:
- The search is CASE SENSITIVE, so make sure the first and last names EXACTLY match upper and lower case - e.g. Matt and matt will not result in a match, but Matt and Matt will result in a match.
- Make sure the name does not have extra spaces before and after the name.
- One profile has a nickname over another with a legal name. E.g. Jen vs Jennifer
Instructions:
Step 1:
- Click the "Club Management" tab on your left, followed by "Dashboard" directly below.
Step 2:
- Click the "Duplicate User Suggestion" button highlighted in red.
NOTE* - To show any duplicate user suggestions the First Name, Last Name, Gender, and D.O.B must match exactly on both profiles)
Step 3:
- Click the "Search" button to see all of the potential merge matches
Step 4:
- Click on the name of the user to be merged
Step 5:
- Select which profile will be kept as the primary, or the profile to be "Merged Into" and click Merge