Invalid SSN Error on Background Check

Overview

This article will show you how to fix a Social Security Number error on a background check.

Instructions

For security reasons all SSN data is hidden since it is encrypted.  To correct this issue, please follow these steps in order:

Step 1:

Click on Dashboard-->Account--> Scroll to the bottom of the page and click the "Delete" button next to your citizenship.

Step 2:

After you click the red Delete button, hit Save.

Step 3: 

You can then click on "Add Citizenship" and enter the correct SSN, then hit save. 

Once completed, the system will update your SSN in the next batch of checks sent to the provider, usually within a few hours.  Note that the Government ID is the only field that you need to update, and the SSN will not appear as this data is encrypted.