Invalid SSN Error on Background Check

Overview

How to fix SSN error on a background check.

Instructions

For security reasons all SSN data is hidden since it is encrypted.  To correct this issue, please follow these steps in order:

Click on Dashboard-->Account-->Scroll to the bottom and click the "Delete" button next to your citizenship.

You will need to click the red Delete button in the screenshot below to remove the incorrect number.  When this is done, you will need to hit save.

You should then click on "add citizenship" and enter your valid SSN and hit save. 

Once you do that, the system will update your SSN in the next batch of checks sent to the provider, usually within the next few hours.  Note that the Government ID is the only field that you need to update, and the SSN will not appear as this data is encrypted.