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When Issuing an Event Registration Refund- Electing the Option to Zero Out the Corresponding Invoice

Overview

When issuing a refund for an event registration, Club Admins will now have the choice to zero out the invoice by issuing a credit to the billing account, or keep the amount due if a future payment is still expected.

Instructions

Step 1.

  • From the organization's account dashboard, click on "Scheduling" and then "Events":

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Step 2.

  • Click on the event that is being worked on:

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Step 3.

  • Click on the "Registrations" module:

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Step 4.

  •  Locate the team that is being refunded and click on the name of the team:

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Step 5.

Click on the "Billing" module: mceclip4.png

Step 6.

  • Locate the refund button for any payments and click on it:

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Step 7.

  • If issuing a credit as part of the refund, select the check box and then designate if it is being provided as a "Credit" or "Financial Aid"

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**An example of adding a credit would be if a team registered and the've since dropped out of your event before the cancellation deadline to receive a refund and are being granted a refund.  A credit should be issued as well so it doesn't show a balance due after the refund.

**An example where a credit would not be issued is if a team accidentally paid with the wrong credit card and wants to adjust the payment method.  A credit would not be issued in this case so that a balance remains after the refund is processed.