How to Correct a Manual Payment to a Credit Card Payment

Overview

Correcting a manual payment to charge the credit card on file.

Instructions

Step 1.

• Once you log into GotSport. Click on "Billing" > "Accounts"

Step 2.

• locate the account billing number or Input the Billing Account Number that needs adjusted in the filter at the top
• Next, click on the blue link under Acct #/Contact Name.

Step 3.

• Scroll down to the bottom of the page to Payments. 
• Click on the payment that has MANUAL listed under Method. Verify this was not a check payment and should be charged to the card.

Step 4.

• Select Refund on the Manual payment.

Step 5.

• Select Refund on the popup.

Step 6.

• Now the amount due will match the amount refunded.
• Click on the Pay Now button.

Step 7.

• It is recommended you add a note stating charging card to correct manual payment for your records. 

Step 8.

•  Then click Save.